Help Centre
PERFAMIN customer care
A little guidance. A confident choice.
Find your scent, follow your order and get help when you need it.
Find your fragrance
Where should I start?
Start with the mood and scent character you enjoy: fresh, floral, woody or sweet. Our Fragrance Guide helps you compare. If you would rather try before choosing a full bottle, explore the Evoke Discovery Set.
What is the Evoke Collection?
Evoke is PERFAMIN’s Eau de Parfum collection, shaped around mood, memory and identity. Explore each fragrance’s published notes and wear occasions in the collection. Scent preferences are personal; emotion descriptions express the character of a fragrance.
Which sizes are available?
The individual Evoke perfumes are available in 30ml and 100ml. Select the scent and size on its product page to see the current price and availability.
What is in a Discovery Set?
Each Evoke Discovery Set contains 8 × 2ml Eau de Parfum samples. Choose Luminous Emotions or Shadows of Desire. Check the product page for the scent selection before ordering.
How do I build a bundle?
Open Build Your Bundle, choose 4 × 30ml or 2 × 100ml, then select your scents and complete the bundle in the builder. It displays the current bundle total before you add it to your cart. Adding separate bottles individually does not necessarily apply the bundle offer.
Will a fragrance smell the same on everyone?
Fragrances develop differently with skin, weather and application. Use the sample to experience the opening and dry-down on your own skin. Wear-time and presence descriptions are guidance, not a promise of a fixed number of hours.
Orders & delivery
Do you deliver across South Africa, and is it free?
Yes. PERFAMIN currently offers free standard delivery throughout South Africa. Any exceptional service or special arrangement is shown at checkout. See the Shipping Policy.
How long will my order take?
Orders are normally processed within 1–2 business days after payment confirmation. Courier delivery is usually 2–4 working days after dispatch; the overall estimate is 3–7 business days from payment confirmation. Remote areas, peak periods and public holidays can take longer. These are estimates, not guaranteed arrival dates.
How do I track my order?
Use the tracking link supplied after dispatch or visit Track My Order. For an account-specific enquiry, use your secure customer account. If tracking appears delayed, contact us with your order reference and the latest tracking update.
Can I change or cancel an order?
Contact PERFAMIN support as soon as possible with your order reference and requested change. A change or cancellation must be checked by the team and cannot be guaranteed after processing or dispatch. A chat message does not itself change your order.
Do you ship internationally?
PERFAMIN currently delivers across South Africa. If you need delivery outside South Africa, ask the team to confirm availability, charges and arrangements before ordering.
Returns & product concerns
How does the Confidence Guarantee work?
Every full-size perfume order includes a complimentary 2ml sample vial. Try the sample before opening the full bottle. If the scent is not your match, you can request a return of the unopened, unused full-size bottle with its seal intact and original packaging, within 14 days of delivery. See the Refund Policy.
How do I request a return?
Use Start a Return or email info@perfamin.com with your order reference, name, product details and reason. Wait for approval and return instructions before sending anything back.
Can I return an opened perfume or Discovery Set?
The published change-of-mind policy excludes opened or used perfumes, broken seals, sample vials and Discovery Sets. If an item is defective, leaking or incorrect, contact the team for a separate review; do not treat a product fault as a change-of-mind request.
My bottle arrived leaking, damaged or incorrect. What should I do?
Contact info@perfamin.com promptly. The published policy asks you to report the issue within 7 days of delivery, with your order reference, name, clear photos of the product and packaging, and a short description. The team will review the next step. Keep the affected item and packaging until instructed.
Who pays for return delivery?
PERFAMIN covers return shipping for approved returns within South Africa that meet the policy. Request approval first; the team provides the return instructions or approved return method.
When will I receive my refund?
A refund must first be approved after the returned item is received and inspected. Approved refunds are processed to the original payment method within 5 working days after inspection and approval. Your bank or payment provider can take an additional 3–10 working days to show the funds. A return request is not confirmation that a refund has been paid.
Can I exchange a scent or return part of a bundle?
Exchanges depend on eligibility and availability. Bundle returns can affect promotional value or pricing, so the team must check the original order before confirming an exchange or refund amount. Send your order reference and request.
Payments & your account
Which payment methods can I use?
The payment methods available for your order are displayed at checkout before payment. Use the secure checkout to complete payment; do not send card numbers, passwords, PINs or verification codes in chat or email.
My payment failed or I may have been charged twice.
Check for an order confirmation and contact support with the order reference, approximate payment time and the issue. The team must investigate before confirming a charge or refund. Do not share full card details or bank-login information.
How do discount codes work?
Enter your code at checkout and check that the expected discount appears before paying. Eligibility, expiry and whether offers can be combined depend on the offer’s terms. If a code does not apply, contact support; do not assume a discount will be added after payment.
How do I access my orders or request an invoice?
Sign in through your PERFAMIN customer account to view available order details. For invoice help, contact support with your order reference and the invoicing details required. Never send a password or sign-in code to support.
Fragrance care & use
How should I store my perfume?
Keep it tightly closed in a cool, dry place away from sunlight, heat and humidity. Avoid leaving it in a car or bathroom. Read our Fragrance Care guidance.
How should I use perfume safely?
Perfume is for external use only. Avoid eyes, mouth, broken or irritated skin. Keep away from children and pets. Perfume is flammable: keep it away from flames, sparks and heat sources.
Can you guarantee it is suitable for my sensitive skin?
We cannot guarantee individual skin compatibility or give medical advice. If you have a known sensitivity or are unsure about an ingredient, ask for product information before use. Stop using a product if it causes irritation and seek appropriate professional advice for a reaction.
Contact, creators & privacy
Do you have a physical store or a retailer near me?
PERFAMIN does not currently have a permanent physical store. Shop online or through selected approved retailers. Our mobile pop-up travels between malls across South Africa, so locations and dates change. Tell our team your city or area through website chat, WhatsApp or info@perfamin.com, and they can confirm a nearby retailer or upcoming pop-up. Please confirm the details before travelling.
How do I speak to the PERFAMIN team?
Use our contact form or email info@perfamin.com. For order queries, include your order reference, affected scent/size and a short explanation. Our published support hours are Monday–Friday, 9am–5pm South African time. A reply time is not guaranteed.
Do you accept creator, PR or affiliate applications?
Visit the PERFAMIN Creator Club for the application route and current information. An enquiry or application does not guarantee acceptance, free products, payment or a partnership.
How do I enquire about becoming a retailer?
Send a contact enquiry with the subject Retailer enquiry and your business details. The team will review your request; retail pricing or approval is not confirmed through automated chat.
Where can I find privacy and legal information?
Read our Privacy Policy, Terms of Service, Cookie & Consent Policy and PAIA information. Contact info@perfamin.com for a personal-information request.