ENJOY FREE DELIVERY ANYWHERE IN SOUTH AFRICA
COMPLIMENTARY 2ML SAMPLE WITH EVERY FULL-SIZE ORDER. TRY IT RISK-FREE

Refund policy

Effective Date: May 2026

Website: www.perfamin.co.za

Contact: info@perfamin.com

At Perfamin, we want you to choose your scent with confidence. Every full-size perfume order includes a complimentary sample vial so you can experience the fragrance before opening your full bottle.

This policy explains how returns, exchanges, refunds, and replacements work.

1. The Perfamin Confidence Guarantee

Every full-size bottle includes a complimentary 2ml sample vial.

Please test the sample before opening the full-size bottle.

You may return the full-size bottle if:

  • The bottle is unopened
  • The bottle is unused
  • The seal is intact
  • The product is in original packaging
  • The request is within 14 days of delivery

2. Return Period

Returns are accepted within 14 days of delivery.

Products must be:

  • Unopened
  • Unused
  • Sealed
  • In original packaging

3. Non-Returnable Items

  • Opened or used perfumes
  • Broken seal products
  • Missing packaging
  • Sample vials
  • Discovery sets
  • Gift cards or vouchers
  • Final-sale items
  • Unauthorised third-party purchases

4. Fragrance Preference

Scent experience varies. Please test the sample before opening the full bottle.

5. Damaged or Incorrect Items

Report within 7 days at: info@perfamin.com

Include:

  • Order number
  • Full name
  • Photos of product and packaging
  • Description of issue

6. How to Request a Return

Email: info@perfamin.com

Include:

  • Order number
  • Full name
  • Product details
  • Reason for return

Do not send items before approval.

7. Return Shipping Costs

For approved returns within South Africa, PERFAMIN will cover the return shipping cost.

Customers must request a return before sending any item back. Once the return is approved, PERFAMIN will provide return instructions or arrange the approved return method.

Items sent back without approval may not be accepted.

Return shipping is covered only for approved returns that meet this policy.

8. Inspection and Approval

Returns may be refused if:

  • Opened or used
  • Seal broken
  • Not original condition
  • Missing items
  • Outside return period

9. Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are processed to the original payment method within 5 working days after inspection and approval.

Depending on your bank or payment provider, it may take an additional 3–10 working days for the refund to appear in your account.

Original delivery fees are non-refundable unless the return is due to a damaged item, incorrect item, defective product, or another PERFAMIN error.

10. Exchanges

Subject to availability.

  • Refund
  • Store credit
  • Replacement product

11. Promotions & Bundles

Returns may adjust promotional value or pricing.

12. Gifts

Refunds go to original purchaser. Store credit may be offered.

13. Legal Compliance

This policy follows South African consumer laws.

14. Contact Us

Perfamin (Pty) Ltd

Johannesburg, South Africa

Email: info@perfamin.com

Website: www.perfamin.co.za

 

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