Payment & Security Policy

Effective Date: [Insert Date]
Website: www.perfamin.com
Contact: support@perfamin.com

At Perfamin, trust is part of every experience — from the fragrance you choose to the way your payment is handled.

This Payment & Security Policy explains how payments are processed on www.perfamin.com, how customer payment information is protected, and how Perfamin manages payment verification, refunds, and transaction security.

Perfamin operates its online store through Shopify.

Shopify provides the e-commerce platform used to support product browsing, cart functionality, checkout, order processing, payment integration, and store security.

When you place an order on Perfamin.com, payment and checkout information may be processed through Shopify and Shopify-supported payment providers.

All prices on Perfamin.com are displayed in South African Rand (ZAR) unless otherwise stated.

The total amount payable, including product prices, applicable delivery fees, discounts, and taxes where applicable, will be shown at checkout before payment is completed.

Perfamin may accept secure payment methods supported through Shopify and approved third-party payment gateways.

Accepted payment options may include:

• Credit cards 
• Debit cards 
• Instant EFT 
• Secure online payment gateways 
• Other payment methods displayed at checkout 

Available payment methods may change from time to time depending on Shopify settings, payment provider availability, and business requirements.

Only payment methods shown at checkout are available for use.

Perfamin does not store your full credit or debit card details.

Card and payment information is processed securely through Shopify-supported payment providers or approved third-party payment gateways.

These providers are responsible for securely handling sensitive payment information required to complete your transaction.

Perfamin may receive limited transaction information, such as:

• Payment status 
• Payment reference 
• Order number 
• Payment method type 
• Transaction approval or decline status 
• Fraud-screening or risk-review indicators 

Perfamin.com uses secure website technology to help protect customer information during browsing, account activity, and checkout.

Security measures may include:

• SSL encryption 
• Secure Shopify checkout 
• Payment-provider security controls 
• Fraud monitoring 
• Restricted access to order information 
• Secure account and administrative access controls 

Customers should also take reasonable steps to protect their own devices, passwords, browser security, and payment details.

An order is only processed once payment has been successfully authorised or confirmed.

If payment is declined, incomplete, reversed, disputed, or flagged as high risk, Perfamin may delay or cancel the order.

Perfamin may contact the customer for additional verification where required.

To protect customers and the business, Perfamin reserves the right to review, delay, cancel, or refuse orders where fraud, unauthorised activity, or payment risk is suspected.

This may include orders with:

• Unusual transaction patterns 
• Incomplete or inconsistent customer information 
• High-risk payment signals 
• Mismatched billing and delivery details 
• Multiple failed payment attempts 
• Suspected resale or bulk misuse 
• Fraud alerts from Shopify or payment providers 

Perfamin may request additional information before dispatching an order.

If verification is not completed or the order appears unsafe, Perfamin may cancel the order and issue a refund where payment was received.

After successful payment, customers should receive an order confirmation by email, SMS, or another available communication method.

If you do not receive an order confirmation after payment, please contact:

support@perfamin.com

Please include your full name, payment reference if available, and any proof of payment.

If a payment fails, the order may not be created or processed.

If you believe you were charged more than once, please contact:

support@perfamin.com

Please include:

• Your full name 
• Order number, if available 
• Payment date 
• Amount charged 
• Proof of payment or bank/payment notification 

Perfamin will review the matter with the relevant payment provider and assist where possible.

Approved refunds are processed to the original payment method used at checkout.

Refunds are usually processed within 5–10 working days after approval, depending on the bank, card issuer, Shopify payment flow, or payment provider processing times.

Refunds are only issued once the refund has been approved under the relevant Perfamin policy, such as the Return & Exchange Policy, or where required by applicable law.

Perfamin generally refunds customers using the same payment method used for the original purchase.

In some cases, depending on the payment provider, transaction status, gift purchase, promotional order, or system limitation, Perfamin may offer an alternative approved resolution.

This may include replacement, exchange, voucher, or store credit where appropriate and lawful.

If a customer raises a chargeback or payment dispute through their bank or payment provider, Perfamin may provide order, delivery, communication, and transaction records to the relevant payment provider for investigation.

Customers are encouraged to contact support@perfamin.com first so that Perfamin can try to resolve the issue quickly and fairly.

Perfamin makes reasonable efforts to ensure that product prices and checkout totals are accurate.

If a pricing, discount, payment, or checkout error occurs due to a technical issue, system error, or obvious mistake, Perfamin reserves the right to cancel or correct the affected order.

If payment has already been received for a cancelled order, Perfamin will refund the affected amount.

Customers are responsible for ensuring that:

• Payment details are correct 
• Billing details are accurate 
• They are authorised to use the selected payment method 
• Sufficient funds are available 
• Contact details are correct for payment and order communication 
• They do not share payment, account, or password information with unauthorised persons 

Perfamin is not responsible for delays caused by incorrect payment details, failed authorisation, payment-provider downtime, or customer bank processing delays.

Perfamin may use Shopify-supported payment providers and other approved third-party gateways to process transactions.

These providers may have their own terms, privacy notices, fraud-prevention systems, and security measures.

Perfamin is not responsible for payment delays, declines, or technical issues caused by third-party payment providers, banks, card networks, or customer financial institutions, but we will assist where reasonably possible.

For payment, billing, refund, duplicate-charge, or transaction-security questions, please contact:

Perfamin (Pty) LtdJohannesburg, South AfricaEmail: support@perfamin.comWebsite: www.perfamin.com