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Shipping policy

Effective Date: May 2026

Website: www.perfamin.com

Contact: support@perfamin.com

At Perfamin, every order is prepared with care — from the moment your fragrance is packed to the moment it arrives at your door. This Shipping & Delivery Policy explains how orders are processed, delivered, tracked, and handled if delays or delivery issues occur.

1. Delivery Areas

Perfamin currently delivers across South Africa.

International delivery may be introduced through selected logistics partners. Where available, fees, duties, taxes, and timelines will be shown at checkout or confirmed by support.

2. South Africa Delivery

  • Orders are delivered via courier
  • Standard delivery: 2–4 working days after dispatch
  • Remote areas may take longer
  • Delays may occur due to holidays, peak periods, or external factors

3. Free Delivery

Free delivery applies to orders over R2,000 within South Africa.

Orders below this threshold may include a delivery fee, shown at checkout.

Promotional free-delivery offers may apply with conditions.

4. Order Processing Time

  • Processed within 1–2 business days after payment
  • Weekend/holiday orders processed next business day
  • Delays possible during peak periods

5. Order Tracking

You may receive tracking via email, SMS, or other communication once dispatched.

If not received, contact: support@perfamin.com

6. Delivery Address Responsibility

Customers must provide accurate delivery details.

Perfamin is not responsible for issues caused by:

  • Incorrect address
  • Missing unit/building details
  • Incorrect contact number
  • Customer unavailability
  • Missed courier communication

Redelivery fees may apply if parcels are returned.

7. Failed Delivery Attempts

Couriers may attempt delivery multiple times.

If unsuccessful, the parcel may be returned.

Additional charges may apply for redelivery.

8. Delays

Delays may occur due to:

  • High order volumes
  • Courier delays
  • Public holidays
  • Weather disruptions
  • Strikes or service interruptions
  • Incorrect delivery details
  • Remote locations

Perfamin will assist where possible.

9. Lost Parcels

If your parcel is lost, contact: support@perfamin.com

Include order number and tracking details.

If confirmed lost (not customer fault), we may offer replacement or refund.

10. Damaged Parcels on Arrival

Report within 7 days at: support@perfamin.com

Include:

  • Order number
  • Photos of damage
  • Packaging photos
  • Courier label
  • Description of issue

Keep product and packaging until review.

11. Risk of Delivery

Perfamin ensures handover to courier.

Once delivered to the address, the order is considered complete.

12. Split Shipments

Items may be shipped separately depending on availability.

13. Order Changes After Payment

Contact support immediately for changes.

Changes are not guaranteed after processing.

14. Contact Us

Perfamin (Pty) Ltd

Johannesburg, South Africa

Email: support@perfamin.com

Website: www.perfamin.com

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