Privacy Policy

Effective Date: [Insert Date]
Website: www.perfamin.com
Contact: support@perfamin.com

At Perfamin, privacy is personal. Just like scent, your information should be handled with care, respect, and discretion.

This Privacy Policy explains how Perfamin collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or interact with our brand.

Perfamin respects your privacy and aims to process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013, also known as POPIA.

This website is operated by:

Perfamin (Pty) Ltd
Johannesburg, South Africa
Website: www.perfamin.com
Email: support@perfamin.com

For privacy-related queries, data requests, or complaints, please contact us at:

support@perfamin.com

Perfamin operates its online store through Shopify.

When you browse our website, create an account, place an order, add products to cart, or complete checkout, certain personal information may be processed through Shopify in order to operate the store and provide e-commerce functionality.

Shopify may process information required for:

• Website hosting and store operation 
• Product browsing and cart functionality 
• Checkout and order processing 
• Customer account functionality 
• Payment processing support 
• Fraud prevention and risk analysis 
• Store analytics and performance monitoring 
• Customer communication linked to orders 
• Security and technical maintenance 

Shopify may process certain information in accordance with its own privacy and data-processing practices.

Perfamin remains responsible for how we collect and use personal information through our store, while Shopify acts as an important technology and e-commerce service provider.

We may collect personal information when you:

• Visit our website 
• Create an account 
• Place an order 
• Add items to your cart 
• Begin or complete checkout 
• Subscribe to marketing communication 
• Contact customer support 
• Complete a form, survey, review, or promotion 
• Interact with our ads, social media, or online content 

The information we collect may include:

• Full name 
• Email address 
• Phone number 
• Billing address 
• Delivery address 
• Order details 
• Purchase history 
• Payment confirmation details 
• Customer support messages 
• Website usage data 
• Device and browser information 
• IP address 
• Cart and checkout activity 
• Marketing preferences 
• Product reviews or feedback, where submitted 

We do not intentionally collect more personal information than is reasonably necessary for the purpose for which it is collected.

We may collect personal information when you:

• Visit our website 
• Create an account 
• Place an order 
• Add items to your cart 
• Begin or complete checkout 
• Subscribe to marketing communication 
• Contact customer support 
• Complete a form, survey, review, or promotion 
• Interact with our ads, social media, or online content 

The information we collect may include:

• Full name 
• Email address 
• Phone number 
• Billing address 
• Delivery address 
• Order details 
• Purchase history 
• Payment confirmation details 
• Customer support messages 
• Website usage data 
• Device and browser information 
• IP address 
• Cart and checkout activity 
• Marketing preferences 
• Product reviews or feedback, where submitted 

We do not intentionally collect more personal information than is reasonably necessary for the purpose for which it is collected.

Perfamin does not store your full credit or debit card details.

Payments are processed through secure Shopify-supported payment providers or other approved third-party payment gateways.

These providers may collect and process payment information directly in order to complete your transaction.

Perfamin may receive limited payment confirmation information, such as:

• Transaction status 
• Payment reference 
• Payment method type 
• Fraud-screening results 
• Order payment confirmation 

We may use your personal information to:

• Operate our Shopify store 
• Process and fulfil your order 
• Deliver products to you 
• Communicate order confirmations and delivery updates 
• Provide customer support 
• Process returns, refunds, or exchanges 
• Detect and prevent fraud 
• Improve our website and customer experience 
• Personalise your shopping experience 
• Send marketing communication, where permitted 
• Manage promotions, offers, and loyalty activities 
• Respond to privacy or legal requests 
• Comply with legal, tax, accounting, and regulatory obligations

If you subscribe to Perfamin marketing communication, we may send you emails, SMS messages, WhatsApp messages, or other brand updates about:

• Product launches 
• Promotions 
• Fragrance recommendations 
• Brand news 
• Offers and campaigns 
• Educational fragrance content 

You may unsubscribe or opt out of marketing communication at any time by using the unsubscribe option provided in the message or by contacting:

support@perfamin.com

Even if you unsubscribe from marketing, we may still send important transactional messages relating to your orders, payments, deliveries, returns, or account.

Perfamin may use cookies and similar technologies through Shopify and other approved tools to improve website functionality, remember preferences, analyse website performance, and support marketing activity.

Cookies may help us understand:

• How visitors use our website 
• Which pages are viewed 
• Which products are browsed 
• Which products are added to cart 
• How customers move through checkout 
• How campaigns perform 

Some cookies are essential for the website to work properly, such as cart, checkout, security, login, and fraud-prevention functionality.

Other cookies may be used for analytics, advertising, personalisation, and performance measurement.

You can manage or disable cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.

For more information, please refer to Perfamin’s Cookie & Consent Policy.

Perfamin may share necessary personal information with trusted third parties who help us operate our business and provide services to you.

These may include:

• Shopify and Shopify-related service providers 
• Website and e-commerce platform providers 
• Payment gateways and fraud-prevention providers 
• Courier and logistics partners 
• Email, SMS, or communication service providers 
• Marketing and advertising platforms 
• Analytics providers 
• Customer support tools 
• Professional advisers, where necessary 
• Legal or regulatory authorities, where required by law 

We only share information that is reasonably necessary for the relevant service or legal purpose.

We do not sell your personal information.

Perfamin may use third-party platforms to operate the website, process payments, manage marketing, analyse performance, or deliver customer support.

These third parties may process your information according to their own privacy policies and data-protection practices.

Third-party platforms may include:

• Shopify 
• Payment gateways 
• Courier companies 
• Email marketing platforms 
• SMS or WhatsApp communication tools 
• Analytics platforms 
• Advertising platforms such as Meta, Google, or TikTok, where used 
• Customer support tools 

Where possible, Perfamin works with reputable providers that apply appropriate data-security and privacy safeguards.

To deliver your order, Perfamin may share your name, delivery address, contact number, and order-related delivery information with courier or logistics partners.

This information is used only to deliver your parcel, manage tracking, resolve delivery issues, or handle returns where applicable.

Perfamin may process your personal information where:

• It is necessary to fulfil your order or provide a service 
• You have given consent 
• We have a legitimate business interest 
• We need to comply with legal obligations 
• It is necessary to protect our rights, customers, website, or business 
• It is required for fraud prevention or security purposes 

Perfamin takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

• Secure website encryption 
• Shopify security infrastructure 
• Restricted access to customer information 
• Secure third-party payment processing 
• Account and system access controls 
• Internal confidentiality practices 
• Fraud monitoring and prevention controls 

However, no online system can be guaranteed to be completely secure. Customers should also protect their own account login details and devices.

Perfamin keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

We may retain information for:

• Order fulfilment 
• Customer support 
• Returns and refunds 
• Accounting and tax records 
• Legal compliance 
• Fraud prevention 
• Dispute resolution 
• Business record keeping 

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify, or securely archive it.

Some information may also be retained within Shopify or third-party systems according to their platform settings, legal obligations, and data-retention practices.

Subject to applicable law, you may have the right to:

• Ask what personal information Perfamin holds about you 
• Request access to your personal information 
• Ask us to correct or update inaccurate information 
• Request deletion of personal information, where legally possible 
• Object to certain types of processing 
• Withdraw consent, where processing is based on consent 
• Opt out of marketing communication 
• Submit a complaint about how your information is handled 

To exercise these rights, contact:

support@perfamin.com

We may need to verify your identity before processing certain requests.

Perfamin’s website and products are intended for customers who are legally able to make online purchases.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided personal information to Perfamin without proper consent, please contact:

support@perfamin.com

Some of Perfamin’s service providers, including Shopify and other technology, analytics, payment, or marketing platforms, may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Perfamin will take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

Perfamin’s website may contain links to third-party websites, platforms, or services.

Perfamin is not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

Perfamin may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technology, or customer services.

The updated version will be published on www.perfamin.com with a revised effective date.

Continued use of the website after updates means you accept the revised Privacy Policy.

If you have a privacy concern, please contact us first so we can try to resolve it:

support@perfamin.com

If you are not satisfied with our response, you may have the right to contact the South African Information Regulator.

For privacy questions, access requests, correction requests, deletion requests, complaints, or POPIA-related matters, please contact:

Perfamin (Pty) LtdJohannesburg, South AfricaEmail: support@perfamin.comWebsite: www.perfamin.com